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Shipping & Returns

Shipping:

Shipping times may be longer due to the increased volume with all carriers this year. Most will arrive on time, but some orders may be affected by nationwide shipping delays. We appreciate your patience and understanding.

All orders are processed and packed at our DKOldies' warehouse and by our valued DKOldies' certified team members. We take great pride and care with your orders and want nothing more, than for you to get your orders safely and on time and for you to be playing your video games. We ship worldwide and 99% of all paid shipping orders ship out within 1 business day.

Shipping Times:

Free Shipping* - Estimated 6 to 11 shipping days. Available to orders $10 and over going to the contiguous United States only. Available to orders $200 and over going to Alaska, Hawaii, US territories and Canada.  Orders typically process in 1-3 business days.

USPS Priority Mail - Estimated 2 to 4 shipping days. Monday through Saturday delivery.

FedEx Ground - Estimated 2 to 6 shipping days. Monday through Saturday delivery. FedEx cannot deliver to PO Boxes.

USPS Express Mail - Guaranteed 1 to 2 shipping days. Monday through Sunday delivery in most areas.  Signature required.

USPS First Class - Estimated 2 and 8 shipping days. Monday through Saturday delivery.

FedEx Overnight and 2 Day - These express options are available for Monday through Friday delivery. No weekend delivery.  Order by 1pm ET to have your package process and ship the very same day. FedEx cannot deliver to PO Boxes. Please call +1 (610) 901-3704 to arrange Saturday delivery.

Canada and Australia Budget Shipping - Estimated 10 to 21 Days
There will be no tracking available.  Usually takes a couple of weeks for delivery.

*Free Shipping, USPS, and FedEx Ground dates and times are estimates and recommendations for domestic shipping supplied by USPS and FedEx during normal business days.
Time in transit is estimated and not a guarantee unless otherwise noted.  All times in transit subject to optimal conditions and do not take into account bad weather, pandemic, natural disaster etc. 
International shipping varies by country and any customs fees or duties due are the responsibility of the purchaser. DKOldies is not responsible for any carrier delays. 

Tracking Your Order:
Log in to you customer account.
Click on the order number.
Scroll down to Shipping Details.
Click on tracking number link.

Shipping Policies

If you're not sure what service you would need to get the package in time, please call us at +1 (610) 901-3704. For orders under $10, shipping costs are calculated at the time of checkout. Shipping costs are calculated based upon the carrier selected, travel distance, and package weight.  Any orders over $250 or shipping to apartments may require a signature upon delivery.  Please note, Puerto Rico and Guam are US territories and United States should be selected as the country when getting shipping rates.

We understand you want the best quality product and you want it to arrive fast. All orders are shipped out in the order that they are received, with the exception of FedEx Express and USPS Priority shipments. These are put at the top of the list to be shipped out first. Most paid shipping orders are processed the next business day and everything is packaged and handled with care. Times in transit refer to business days. Please allow extra time during all major holidays that the Post Office and FedEx will be closed. Please double check your address for accuracy. Any package returned to DK Oldies for an insufficient address such as missing apt #, or Unable To Forward tag, will be charged additional shipping fees when the item reships. All orders subject to stock availability. All prices listed in US dollars.

All orders Ship from Morgantown PA USA 19543, Monday through Friday.

Returns

DKOldies Warranty & Return Policy

All products, new or used, purchased through DKOldies.com, are covered by our 120 day free warranty. If you receive any item that you are not satisfied with, you may return it for an easy exchange or store credit within 120 days. Just email us or give us a call and we will help you resolve any issue. New unopened product may be returned for a refund of the purchase price, not including shipping, within 120 days. Pre-owned and opened new product may be returned for a refund of the purchase price, not including shipping, within 7 days of receiving it.  The DKOldies price guarantee policy allows you to request a price adjustment within 7 days of the purchase date if you find a lower price on DKOldies.com for an identical item.  The price adjustment will be in the form of store credit to your DK account.

How To Contact DKOldies

Email us at Sales@DKOldies.com or call us at +1 (610) 901-3704.

Are you having some issues but just need to talk to someone? Just call us at +1 (610) 901-3704 during normal business hours and we can walk you through anything. We can help you hook up your system, controllers, zappers, help with cleaning your old games or any other questions or comments you may have on any sort of issue.

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